Technology+Repairs

Attached here, you will find the [|My Requester Form 4c (2).doc] for using the Cape Henlopen IT Work Order Repair/Upgrade/Maintenance System known as School Dude that previously was sent out in November 2008 and November 2009. It is in color and with screen shots for using the system. It is best to print it in color, but if you cannot, the most important thing to know is there is one “SUBMIT” password for everyone who uses the system and that is in Step #8. That password is “techhelp” with all small letters. Some of you when you previously printed this were out of Red Ink, and could not see the password since it is written in Red Ink.

PLEASE NOTE THE FOLLOWING:

1. The paragraph above is the current and in-place system for requesting technology assistance. Every work request is sent to myself, Shelly Souder and the tech that will be stationed in your building. 2. As many of you have heard, beginning as early as January 10, 2011, if everything goes well in terms of wiring offices, there will be a technology person stationed in each of the buildings. Their offices “to be” have been surveyed for data/computer jack and phone jack placement. Purchase orders have been cut and are in the hands of a vendor who will begin wiring the first of 7 buildings tomorrow, December 15, 2010. 3. SPECIAL NOTE: The current School Dude work order system may go away to be replaced by a system where everyone sends to one of the following e-mail addresses requesting tech help: a. HOBTech@cape.k12.de.us b. MESTech@cape.k12.de.us c. MMSTech@cape.k12.de.us d. CHHSTech@cape.k12.de.us e. RSETech@cape.k12.de.us f. SCTech@cape.k12.de.us g. BMSTech@cape.k12.de.us h. RESTech@cape.k12.de.us

4. These special e-mail addresses are already in place and will automatically send your requests to Richard J. Davis, Shelly Souder and the tech in your building. We are checking with a few other building personnel to see if they want to be added to the “forwarding process.” AT THIS POINT IN TIME (December 14, 2010) since procedures are still being set up for the January 10, 2010 rollout of new techs and since they are in training up to January 9, 2011 (a Saturday): 1. I would respectfully request that (I wanted to use “implore” here) you continue to use the School Dude system with the attached instructions and/or send e-malls using the special e-mails listed above. In BOTH CASES, the requests will go to at least three people including the person to be assigned to your building. 2. I REALIZE that the tech assigned to your building has been in and out and seen in your building throughout December. They are still being trained up to Saturday, January 9, 2011. After the 8 hours of training they receive on that day, it is our intent, if their rooms are wired and furniture set up, that they will then be housed in your individual buildings. 3. I will keep you informed of any changes. 4. Remember, these procedures are still in flux and exact details are still being worked out for work order assignments, duties, and administrative building staff involvement. If you have any questions, please feel free to call me at 302-644-7920 or 302-362-6679 or e-mail me at Richard.Davis@cape.k12.de.us